The Art of Managing Monkeys

The Art of Managing Monkeys

Empowering leaders refrain from stepping in to solve their team-members’ problems. Instead, they foster a culture where team members become independent and take initiative.  Do you ever go home feeling that you’ve spent the whole day doing jobs on other people’s “to...
Leadership Blind Spots

Leadership Blind Spots

Do you have any blind spots? …If you answered no, you now know where your blind spot is! Okay, I think most of us would acknowledge that we do possess blind spots. We assume there must be some areas where we “don’t know what we don’t know.” And we suppose that our...
12 Questions to Help Your Team Win

12 Questions to Help Your Team Win

I have been great in leadership positions. And I have been, well, not so great. I have worked with team members who did well in their positions. I have worked with some that, well, were not so great. All of these significantly impacted the team and organization. You...
5 Ways to Value Team Members

5 Ways to Value Team Members

Eight months into my retirement, my former assistant sent me a message reminding me of a critical day in someone else’s life that she thought I might want to acknowledge. No, she doesn’t work for me anymore and she did not have to make that effort. She did so because...
To Build a Great Team You Need Great Team Players

To Build a Great Team You Need Great Team Players

When you think of a great team player, what image comes to mind? Is it the tireless workaholic who grinds out long hours alone in their office? Is it the award-winning perfectionist, whose office is lined with trophies and certificates of achievement? Well, in his...
How to Get Employees to Think Like Customers

How to Get Employees to Think Like Customers

This article is co-written by Adam Grant (GLS 2015) and Erin Henkel, portfolio director at IDEO’s Chicago studio. We all know how important it is for an organization’s leaders and employees to empathize with its customers. Evidence shows that when people understand...